Q: What is the operating method of SEMSEYE?
A: Optical, analyzing digital video.
Q: What are the advantages of SEMSEYE operating method over the other methods?
A: It‘s embedded technology, high accuracy, low energy consumption, low network traffic.
Beam-based devices sometimes react to metals.
Solutions with ‘dumb’ IP cameras sending graphical data to servers for calculation often result in failures such as no connection with the cameras or disrupted (and thus inaccurate) counting due to lost connections. Also significant expenses for the internet may occur due to high internet traffic.
Q: Does SEMSEYE require port forwarding?
A: No.
Q: What is the accuracy of SEMSEYE?
A: ~96 %.
Q: Does SEMSEYE count the people if the network connection is lost?
A: Yes, SEMSEYE saves the data in its large internal memory and immediately uploads all of it to the server when connection is restored. The amount of data that can be temporarily saved amounts to 3 years of day-by-day counting.
Q: How many directions does SEMSEYE count?
A: SEMSEYE counts two directions: incoming and outgoing people.
Q: Can SEMSEYE detect faces, distinguish between men and women, and determine their age?
A: No, it only counts people flow.
Q: What is the data refresh rate of the statistics?
A: People flow statistics is refreshed every 15 minutes by default and is changeable by specific needs.
Q: Does SEMSEYE work at night?
A: You can determine working hours for each device so they will not record flow in dark environment thus avoiding false positives and saving the energy.
Q: Can I install SEMSEYE myself?
A: Yes, it is designed to be easy to install for the end-users. You can choose between two mounting types and to easily connect and configure the devices.
Q: What is the possible operating height and door or crossing area width for SEMSEYE?
A: Minimum height is 2.5 meters, maximum height is 5 meters. The width is irrelevant. If you have a very wide door or area, you can combine several devices and get the same result.
Q: Can SEMSEYE be used outside?
A: No. SEMSEYE is designed for indoor use only.
Q: What is the fastening method used for SEMSEYE?
A: You can fasten your device with either screws or a double-sided adhesive tape.
Q: Will I find everything I need in the box to prepare and use SEMSEYE?
A: Yes; the only thing you definitely need to arrange yourself is an electricity socket near the device (the length of provided power adapter cable is 1.8 m). A LAN cable of sufficient length (to be laid from the device to some internet-connected RJ-45 port) might also be needed: either for initial configuration (for devices which will send their data via Wi-Fi), or for constant use (for devices which will send their data via LAN cable). A LAN cable of 1m length is always present in the box (for configuring new devices).
Q: Are the automatically generated statistics reports provided?
A: Yes, you can get weekly and monthly reports with Business and Enterprise plans.
Q: Do you provide software updates?
A: Yes, our active customers receive general updates and upgrades free of charge.
Q: Is it possible to expand the software?
A: Yes, our active customers with plans BUSINESS or ENTERPRISE can ask for custom software integration with other data sources.
Q: Can a Wi-Fi-equipped SEMSEYE device send its data through LAN cable?
A: Yes. If a LAN cable is connected and can access internet, a device will use it instead of Wi-Fi.
Q: What is the warranty for a SEMSEYE device?
A: 2-year warranty is provided. You can also purchase 1 or 2 years of extended warranty.
Q: Do you have a sufficient stock of devices? What is the SEMSEYE delivery time?
A: Yes, we can usually deliver the SEMSEYE solution to you globally in 4-5 business days.
Q: What is the origin of the SEMSEYE solution?
A: It is conceived and produced in European Union.